Reset all patient passwords

For security reasons, you can require all patients to reset their PatientAccess passwords.

Note: Resetting patient passwords may impact on the system's performance; therefore, we recommend that you reset passwords for PatientAccess account holders at the end of the day.

To require all patients to reset their passwords:

1. Open the PAAdmin page.
2. In the Settings tab, select the Password Reset page.
3. Select the Reset All Patient Passwords button.

A message appears indicating that you're about to reset the passwords of all patients who have PatientAccess accounts. It also indicates that patients will receive a message with a link to change their passwords; by default, the link will expire in 5 days.

4. Select Yes to confirm the reset of all passwords for PatientAccess account holders.

axiUm resets the passwords and generates a new temporary password, and sends all patients with a PatientAccess account a message.

The email template is similar to the email we send our patients when they reset their passwords in PatientAccess.

To edit the default text:

1. In the Settings tab, select the Password Reset page.
2. In the Labels/Messages box, select the text and then type the new text.
3. Select the Save button.

Note: Patients who have an account, but cannot sign in to PatientAccess (locked patients or children) will not receive an email.